“Leadership Through Civility” is a comprehensive program designed to equip managers and leaders with the knowledge and tools to foster respectful workplace cultures. Participants will explore the definition and impact of workplace civility, examining compelling research that demonstrates how incivility spreads like a contagion, significantly affecting productivity, turnover, and team engagement. The workshop delves into the true business costs of incivility while providing practical frameworks for identifying and addressing uncivil behaviours. Leaders will gain insight into their pivotal role in setting the tone for organizational culture, learning to recognize their own blind spots and bridge perception gaps among team members. Through interactive discussions and a personalized self-assessment, participants will be given a framework to develop an actionable plan to be able to implement positive changes that transform their workplace into a more collaborative, respectful environment where teams can truly thrive.
Available as a half-day workshop (2.5 hours). With this workshop there is an optional 1-hour follow-up session to reinforce learning and address real-world application challenges. Read below for details on key content covered.
Participants will explore comprehensive definitions of workplace civility and incivility through concrete examples. They will discover how civility represents consistent respect rather than occasional courteous behaviour, establishing a foundation for meaningful workplace transformation.
Understanding Workplace Civility and Incivility Participants will explore comprehensive definitions of workplace civility and incivility through concrete examples. They will discover how civility represents consistent respect rather than occasional courteous behaviour, establishing a foundation for meaningful workplace transformation.
The Contagion Effect Incivility Triggers and Trends The Business Impact of Incivility Employee Reactions to Incivility Navigating Subjective Perceptions The Civil Person's Handbook Leadership's Role in Setting the Tone Self-Assessment and Action Planning Optional Follow-Up Support Leaders managing multi-generational workforces seeking to bridge communication gaps and establish shared workplace civility standards
Leaders and managers experiencing tension or misunderstandings stemming from different interpretations of professional etiquette, civility and respectful behaviour
Leaders managing diverse teams who need strategies to create inclusive environments where all members feel valued
HR professionals and managers addressing documented issues of workplace incivility or establishing clear expectations before problems escalate
Leaders concerned about retention and engagement metrics that may be negatively impacted by workplace rudeness
Your networking workshop was game-changing.
A few years ago, I attended Trina Boos' 'Network Like a Boss' workshop, and it was a game-changer. As someone who’s not naturally outgoing - especially at large networking events where I don’t know anyone -I was initially hesitant. But by the end of the session, I felt a surge of confidence. Trina’s training was not only inspiring, but it also helped me realize that many others share the same fears. Thanks to her guidance, I became comfortable stepping out of my comfort zone, and that confidence opened doors to valuable connections that have directly contributed to my business's growth. From the moment I arrived, Trina’s engagement, care, and confidence were evident. This was an event I’m so glad I didn’t miss!
Even as a people person, your insights made professional networking less intimidating
Gratitude for your empowering session: A win for introverts!
Thank you for your amazing session at TAAFI today! It was incredibly valuable, especially for introverts like me. Your inspiring tips and guidance were extremely helpful. I'm truly grateful for everything you shared.
Real, practical business dining strategies I could apply right away.
Dining Etiquette: How to Master the Business Meal!" was a valuable and timely refresher. I appreciated how the webinar went beyond basic table manners to offer real, practical strategies that could be applied right away - both in professional settings and in everyday life. One standout insight was how to navigate meal conversations in a way that builds rapport without overstepping - something that’s easy to misjudge if you're out of practice or new to professional dining norms. The session was thoughtful and inclusive, recognizing that not everyone grows up learning these unspoken rules. In a post-COVID world and very competitive job market, where in-person interactions carry renewed importance, this webinar will help people feel more confident and prepared for business meals with diverse colleagues and clients.
Practical skills I actually use in business dining.
I'm so glad I joined the Dining Etiquette for Leaders program. Your presentation was engaging and easy to follow, with content that was well-organized and practical. I learned valuable tips I can actually use in business dinners - like Continental vs. American dining styles, proper alcohol protocols, and navigating table settings. Now I feel much more confident in formal dining situations. Great turnout with an engaged group throughout!
From first meeting to final bow: outstanding content and delivery!
Working with Trina to host our dining etiquette webinar was such a pleasure. She brought a level of professionalism and polish that made the planning process seamless, and what really stood out was her genuine passion for sharing knowledge and creating a welcoming, engaging space to learn. I was continuously impressed by how much thought and care she put into crafting her content to fit the audience. The response was incredible - over 450 people registered, and the event was a huge success!
From shark-infested waters to smooth sailing
Business dining etiquette can leave you feeling like you're swimming in shark-infested waters, but Trina's training is like a life raft. Dining etiquette is an often overlooked but absolutely necessary skill - it's the course you didn't know you needed, but everyone else knew you did. Trina explains the 'rules' and why they exist, along with memorable techniques so you can easily navigate under pressure. The value of her training is that you'll feel confident in any situation, ready for those moments in life when what you do can speak louder than your words.
You are TED Talks ready!
