This topic reveals how communication etiquette serves as an essential but often overlooked driver of professional advancement and organizational effectiveness. Discover why the unwritten rules of business communication matter profoundly in today’s workplace. When selected for your team’s development, we’ll explore how communication etiquette goes beyond mere skills to encompass the nuanced behaviours and practices that shape perceptions, build trust, and determine one’s professional reputation. Participants will learn how seemingly minor communication choices create lasting impressions that can accelerate or derail careers, strengthen or damage client relationships, and enhance or undermine organizational culture.
The session includes analysis of real-world communication missteps and their consequences, interactive etiquette workshops, and practical frameworks that participants can immediately apply to elevate their professional presence, establishing essential standards that maximize both individual advancement and team cohesion.
This is comprehensive topic, and is recommended to be completed over 3 half-day workshops or a full day. With this workshop there is an optional 1-hour follow-up session to reinforce learning and address real-world application challenges.
Read below for details on key content covered.
Examine how communication etiquette serves as a constant, silent assessment tool by which leaders evaluate readiness for advancement, analyse case studies of career trajectories altered by communication practices, and quantify the reputational impact of communication choices that extend far beyond the content of messages.
The Career-Defining Impact of Communication Etiquette Examine how communication etiquette serves as a constant, silent assessment tool by which leaders evaluate readiness for advancement, analyse case studies of career trajectories altered by communication practices, and quantify the reputational impact of communication choices that extend far beyond the content of messages.
The Four Pillars of Communication Etiquette Digital Etiquette Across Platforms Meeting Etiquette as Professional Currency Practical Communication Workshop Generational Perceptions of Communication Etiquette The Hidden Language of Voice and Non-Verbal Etiquette Relationship-Building Through Communication Courtesies Early to emerging career professionals seeking to enhance their professional reputation through strategic communication practices
High-potential employees being groomed for client-facing, leadership, or cross-functional team roles requiring advanced communication skills
Teams navigating hybrid or multi-channel work environments where communication clarity and etiquette directly impact productivity
Organizations integrating diverse generational perspectives with varying communication preferences and expectations
Professionals whose advancement depends on projecting polish and credibility across all communication channels
Managers responsible for establishing and modelling communication standards within their teams
Your networking workshop was game-changing.
A few years ago, I attended Trina Boos' 'Network Like a Boss' workshop, and it was a game-changer. As someone who’s not naturally outgoing - especially at large networking events where I don’t know anyone -I was initially hesitant. But by the end of the session, I felt a surge of confidence. Trina’s training was not only inspiring, but it also helped me realize that many others share the same fears. Thanks to her guidance, I became comfortable stepping out of my comfort zone, and that confidence opened doors to valuable connections that have directly contributed to my business's growth. From the moment I arrived, Trina’s engagement, care, and confidence were evident. This was an event I’m so glad I didn’t miss!
Even as a people person, your insights made professional networking less intimidating
Gratitude for your empowering session: A win for introverts!
Thank you for your amazing session at TAAFI today! It was incredibly valuable, especially for introverts like me. Your inspiring tips and guidance were extremely helpful. I'm truly grateful for everything you shared.
Real, practical business dining strategies I could apply right away.
Dining Etiquette: How to Master the Business Meal!" was a valuable and timely refresher. I appreciated how the webinar went beyond basic table manners to offer real, practical strategies that could be applied right away - both in professional settings and in everyday life. One standout insight was how to navigate meal conversations in a way that builds rapport without overstepping - something that’s easy to misjudge if you're out of practice or new to professional dining norms. The session was thoughtful and inclusive, recognizing that not everyone grows up learning these unspoken rules. In a post-COVID world and very competitive job market, where in-person interactions carry renewed importance, this webinar will help people feel more confident and prepared for business meals with diverse colleagues and clients.
Practical skills I actually use in business dining.
I'm so glad I joined the Dining Etiquette for Leaders program. Your presentation was engaging and easy to follow, with content that was well-organized and practical. I learned valuable tips I can actually use in business dinners - like Continental vs. American dining styles, proper alcohol protocols, and navigating table settings. Now I feel much more confident in formal dining situations. Great turnout with an engaged group throughout!
From first meeting to final bow: outstanding content and delivery!
Working with Trina to host our dining etiquette webinar was such a pleasure. She brought a level of professionalism and polish that made the planning process seamless, and what really stood out was her genuine passion for sharing knowledge and creating a welcoming, engaging space to learn. I was continuously impressed by how much thought and care she put into crafting her content to fit the audience. The response was incredible - over 450 people registered, and the event was a huge success!
From shark-infested waters to smooth sailing
Business dining etiquette can leave you feeling like you're swimming in shark-infested waters, but Trina's training is like a life raft. Dining etiquette is an often overlooked but absolutely necessary skill - it's the course you didn't know you needed, but everyone else knew you did. Trina explains the 'rules' and why they exist, along with memorable techniques so you can easily navigate under pressure. The value of her training is that you'll feel confident in any situation, ready for those moments in life when what you do can speak louder than your words.
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