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We are located in the Greater Toronto Area, Canada.
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Frequently Asked Questions
Who are your courses designed for?
- HR professionals building out corporate training solutions for early to emerging career talent in their organization
- Executives leading teams, looking to build a culture of respect and collaboration
- Professionals in client-facing and sales positions
- Early to emerging career professionals looking to adapt to a new professional environment
- Individuals looking to sharpen up their skills to acquire a promotion or get a new job
- College students, MBA, and E-MBA programs
- Interns and participants in internship programs
How are the courses delivered?
- In-person seminars and corporate training sessions
- Live online training via interactive virtual classrooms
- Pre-recorded webinars for on-demand learning
- Self-paced, module-based curriculum with comprehensive materials
- All formats deliver the same high-quality workplace etiquette content
Do you offer group training for organizations?
- Yes, we offer customized training for organizations of all sizes
- Programs are tailored to your industry, culture, and specific goals
- Available on-site at your location, at our facility, or virtually
- Contact us for a consultation on your organization's specific needs
What payment methods do you accept?
- We accept secure online payments via Stripe (including Visa, Mastercard, and American Express), Interac e-Transfer, and invoice payment. We do not accept cash payments under any circumstances.
What is your cancellation policy for in-person training?
Can I get a refund for online courses?
- Live online training is non-refundable except in extreme, exceptional circumstances. Self-paced (pre-recorded) online courses are non-refundable, and all purchases are final.
How do coaching calls work?
- For coaching calls, full payment is required at the time of booking to confirm your session. Once payment is received, you can select an available date and time. Payment covers one 60-minute session, and no-shows forfeit full payment. Cancellations within 24 hours of the scheduled session are non-refundable, while earlier cancellations receive a full refund.
Do you offer custom training for businesses?
- Yes, we offer custom-designed courses tailored to specific client needs. We charge a nominal course design fee, which is non-refundable but can be redeemed against the final investment if the custom course goes ahead.
Are your training sessions recorded?
- Most courses are not recorded for the privacy of our clients. Some courses may be recorded by us, which will be explicitly stated before registration. Participants are prohibited from recording any class, seminar, webinar, or workshop unless specific permission has been granted.
What happens if I'm late to a training session?
- For in-person training, the instructor will leave, and no refund will be offered for participants who fail to show up after 40 minutes without notification. For online training, if a participant fails to show after 10 minutes without notice, the instructor will disconnect, and no refund will be given unless there are exceptional circumstances.
An amendment charge may be applied, especially if the course instructor has turned down other work for the original date(s) booked.
- Rescheduling requests are handled on a case-by-case basis. For individual training and live online masterclass courses, your payment may be transferred to a future course date if space is available and arranged at least 48 hours in advance. An amendment charge may be applied, especially if the course instructor has turned down other work for the original date.
